Positive customer experience is central to the success of a business. Talk of enhancing customer experience (CX) is becoming more and more common. Whilst this blog focuses on CX in the context of your digital presence, it is important to understand that it encompasses a lot more than this. Inspired by our day at ‘Technology for Marketing 2022’ and a talk on ‘5 Tips to Maximise CX in Your SMB’, we will explore some important digital do’s and don’ts.
The 2022 edition of Technology for Marketing, the UK’s most important marketing technology event, was hosted in person for the first time since 2020, at Excel London. The conference spanned over two days (28-29th September), featuring over 300 exhibitors.
In September 2023, Umbraco 7 will reach end-of-life, having entered the security-only phase in July 2021. Whilst this doesn't mean that your website is going to suddenly vanish overnight, there are some significant negative implications to consider.
Engaging with your target audience is a priority goal for most organisations. Therefore it is essential to understand the key concepts which underpin this mission, such as User Experience (UX) and Customer Experience (CX).
Website design and development is a constantly evolving and innovating field both in terms of the practice and the solution it produces. Therefore, we've made a 2021 look back on the top trends we've seen and expect to see in the web world!
Collaboration and communication processes are more important than ever to ensure productivity for each individual workers, and their wider organization. Check out our M365 wrap-up for some top tips!
SharePoint provides a digital workplace that allows businesses to communicate and collaborate effectively. SharePoint lets you control access to information and automate workflow processes across the business in addition to powerful document management.
A DXP is an integrated set of technologies that could be the future of content creation, management, delivery, and optimisation. Check out this blog to get started in future-proofing your digital content and creating a holistic digital experience for your users.
In our last blog, we kicked off the X Factor Digital Transformation series in which we gave a broad overview of User, Employee and Customer Experience. In this blog, we’ll be delving deeper into User Experience and the trends we can expect to emerge and develop in 2022.