Service-Digital Workplace

Training and User Adoption

What we do?

There is nothing more disappointing than spending valuable time and money on an intranet project to receive no uptake. That’s why we offer support in adoption to help towards engaging staff and demonstrating the improvements of the intranet through to the business.

Our team of experts will work with you to identify how to produce an adoption strategy, which you will then be able to implement.  Our Customer Success Managers will also guide you through launch planning, recruitment, communications and of course training and documentation. 

This is important as an organisation’s digital workplace should be at the centre of your colleagues’ working lives. From discovering the knowledge you need to get your work done, to successfully collaborating across the organisation, successful user-uptake makes organisations more efficient and more effective.   

Key Training Features:

Online Training

Training specifically tailored to online delivery with practical sections.  


Online webinar-style session with the opportunity to ask questions. 


Step-by-step exercises designed to help you through the basic tasks. 

F2F Classrooms

Classroom training supported by classroom exercises on content entry and technical tasks. 


Short handouts to guide you on specific tasks. 


Sessions covering a range of topics in-depth and with short videos.

Key Adoption Features:

Intranet Champions

By appointing an 'Intranet Champion' for each area of the digital workplace, with someone who takes responsibility for the quality of the content in that area. This will ensure that this area is complete and promoted by its 'Champion'.

Support Hotline

Microsoft 365 is full to the brim with powerful tools; however, they can take some getting used to, particularly for content authors. Setting up a support hotline is vital during the initial content load period, so they can ring someone for immediate help. 


Having a full set of documentation including a detailed user guide is important for reference. This can be supplemented with a range of simple one-page, task based “Quick starts” and “How to” guides that can be less intimidating at first. 

Getting the initial content right

During the initial launch create a fun and interesting tone of voice, steering away from a corporate one, as this will encourage employees to regularly return to the intranet, rather than viewing it simply as a work resource, where they go when they need something. 

Surveys and Feedback

During the planning and development phases, employee feedback and suggestions should always be sought and acted on. Post-launch, surveys can also help seek constructive feedback and new ideas. 

Related Work

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