Key Takeaways from Intranet Now: Summer 2019
Sarah Blackburn is our Client Success Manager. She is responsible for ensuring our clients make the most of their Office 365 subscription and in this blog, she shares her key takeaways from this year’s Intranet Now!
Then Elizabeth Marsh showed us some great statistics about digital literacy in the UK (or lack of it). Nothing very new to me here as it's a common theme when working with clients on adoption, but good to see a proper chart (which hopefully I can reuse with credit to her). She also went on to draw a parallel with the amount of investment is dedicated to digital skills training - again it seems clear that if people can't do something, they probably aren't being supported or trained in how to do that. But how do you get a business case together for additional training? And then ensure that training actually works? I've been a trainer for a long time - training needs to be relevant, succinct and delivered at the point that someone needs it.
Hang on is there a parallel there then? Can we 'invest' in digital upskilling by simply allowing people to use in-work digital platforms to talk about stuff that they are comfortable with? Use the intranet firstly for making personal connections and expressing opinions in a non-threatening way (chat about running or parenting) and then it's an easy step forward to use it in a business situation as well - enabling you to reach out to colleagues you haven't met to discuss how to solve a business problem.
I had the opportunity to run a series of table talks - this time I seem to have found a hot topic - Microsoft Teams and how it fits into your digital workspace. One of my sessions was so popular that people were standing around the edge of the table. We had some valuable contributions about why Slack is just somehow cooler (but not scalable) and tried to iron out some of the confusion on how Teams, Yammer, Intranet, team sites and email can all sit together (thanks to Sam Marshall for his talk about making connections as that’s really relevant here) plus a jaw-drop moment for Wedge when he realised it was possible to ever be disconnected...
Thanks to Wedge and Lisa for another friendly conversation-based conference. Their aim is for good quality conversations and I really feel like I was able to do that - with current clients, potential ones (fingers crossed!) and intranet consultant peers.
If you’d like to speak to Sarah about your Office 365 investment, get in touch here!