Account Manager

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We are looking for an experienced and capable Account Manager to join our vibrant team in London Bridge.

About us

We’re a bright, vibrant, passionate team. We love to learn, and we’re inspired to do so. Every individual who joins our business has their own development program and promotion is actively encouraged. Most of our staff have been with us for over 5 years (some for over 15 years) which speaks to the positive and constructive culture at ClerksWell

Location

This is a full-time, on-site role in London Bridge.

The role

From day one, you’ll be an integral part of the team at ClerksWell. We will give you a small number of large B2B clients to manage. You will work closely with our diverse team of Project Managers, Technical Leads, and developers while maintaining and developing excellent relationships with your clients.

Responsibilities

Pre-sales and sales process

  • Attend daily closing meetings to keep track of the progress on new business activity.
  • Collaborate across teams with Project Managers and Technical Leads to Prepare tailored proposals.
  • Attend pitches to new and existing clients.
  • Understand the technology (Sitecore and Umbraco) that ClerksWell works with.
  • Answer new business lead calls and be confident in explaining ClerksWell’s services and technology.
  • Attend conferences or events to promote our services and generate business leads.
  • Work closely with the marketing team on marketing campaigns and activities.

Day-to-day

  • Control all aspects of account management, including close contact with the client and financial accountability.
  • Entirely responsible for maintaining relationships with our long-lasting clients.
  • Understand the client’s industry and their needs and use this to up sale.
  • Be a part of any escalation calls on existing projects and help to resolve the problems.
  • Hold weekly meetings with the client to review the account in general.
  • Hold regular meetings with the team to check on the delivery of the project to ensure everything is up to date.
  • Constantly think of new ideas that the client may benefit from. Seek improvements for their digital space.
  • Attend business development meetings with the wider team and take ownership for putting together tailored proposals for new offerings at ClerksWell.
  • Go and meet the clients face to face – understand the key people to build relationships with.
  • Create, develop and own strategic and tactical plans to help your clients achieve their objectives.
  • Produce accurate revenue forecasts using HubSpot for new and existing clients.
  • Negotiate project renewals and contracts, as well as contract negotiations with existing clients.
  • Produce high-quality reports and presentations to senior management.
  • Take advantage of all opportunities to network with industry peers and prospective clients.
  • Secure and exceed revenue targets of £750k-£1m per year.
  • Own the invoicing schedule and ensure that invoices are submitted to the accounts team on time.
  • Bring fresh new ideas from your own knowledge and experience to make suggestions and influence positive business decisions.
  • Collaborate and support other teams such as project managers. Be comfortable in picking up responsibility for your project whilst a Project Manager is on annual leave.

Essential

  • 3-5 years Account Manager experience, controlling all areas of account management and managing long term client relationships.
  • The ability to maintain a relationship with the client through regular contact during a long pre-sale process before closing the business.
  • Experience working in an agency.
  • You can effectively manage direct client contact to strengthen relationships between clients and the agency.
  • Comfortable working from our office in London Bridge.
  • Comfortable socialising with a diverse range of people in different industries and in a variety of roles.
  • Demonstrated a consistent track record of dependability and follow-through, meeting deadlines and delivering high-quality work consistently.

Desirable

  • You have knowledge of the technology industry, ideally web development.
  • You are ambitious and would like to manage a Junior AM or small team in the future.

Key Qualities

  • Takes the initiative and demonstrates a proactive approach to problem-solving and decision-making.
  • Can creatively think outside the box to tackle challenges and come up with innovative ideas to a range of business problems.
  • Outgoing and social with excellent interpersonal and communication skills.
  • Enjoys managing things for clients through linking people, teams and projects with the clients aims and ambitions.
  • Enjoys working with a team of multi-skilled people to come up with innovative solutions to business problems.
  • You are eager and ambitious and would like to work in a small company where you can contribute business ideas to the management team to make a real impact to the company.

Location and hours

This is a full-time, on-site role based in London Bridge.

What’s in it for you?

  • 5% commission based on invoiced revenue
  • 25 days annual leave a year plus UK bank holidays.
  • Opportunity to earn commission.
  • Minimum of 5 training days per year covered by the company with additional training encouraged.
  • Access to our company flat in Lake Como, Italy.
  • Paid for team lunch every Thursday.
  • £1,000 – £2,000 referral bonus.
  • Private medical insurance.
  • Paid for quarterly social events and regular pub trips with a friendly team.
  • Free Fruit and snacks.

A collaborative and open culture

At ClerksWell, we foster a proactive and initiative-driven work environment, where employees take ownership of their projects. Our collaborative team values direct communication between employees and management, empowering you to make decisions and contribute to the company's growth.

We believe in creating meaningful relationships with our clients, being personable every step of the way. One of our clients recently shared their experience working with us, stating: "Having worked with ClerksWell, I feel like you guys are part of the same team. I will be sending out an email to the team on Monday to tell them what a great job you've done."

As problem solvers, we thrive on tackling complex digital challenges. Our talented technical team is at the forefront of digital innovation, leveraging their expertise to deliver outstanding results.

We believe that ambition, combined with a proactive mindset, is the winning combination for success and would love to hear from anyone that displays these attributes.