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Principality Building Society

Finance | A new SharePoint

Principality Building Society are the UK's 6th largest building society based in Cardiff, Wales. Their old intranet was built over 14 years ago, and lacked dynamism and organisation. By working closely with ClerksWell, their digital workplace was restructured and reimagined, creating a seamless and intuitive communications platform for their workforce.

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The Challenge

Principality were looking for an intranet that would bring excitement to their workforce; one that would inspire engagement and collaboration.

 

Their old intranet was run without developer support on an unsupported IT infrastructure, and was lacking key functionalities. Principality wanted their new intranet to be the go-to place for essential information and news updates. They wanted their new platform to encourage socialisation within the workforce, and create a united company culture. The capabilities of the intranet and contributions from staff would signal Principality's move into the digital era, and express the refreshed brand, aligning the internal experience with the external presentation of the business.

The Approach

Principality's requirements were carefully understood through a full day on-site review, and a thorough investigation following this initial discovery. With 14 years of history and legacy content on their old intranet, ClerksWell wanted to ensure that nothing crucial was missing, and that all relevant data was migrated onto their new platform.

 

Easy access to reference materials and integrations to systems were huge priorities. ClerksWell designed a site architecture that allowed for intuitive navigation, remained fit for years to come and followed industry best practice. This included creating new content alongside the Principality team, ensuring that employees' needs were met and training their content creators on publication and IA.

The Impact

On launch day, the new and improved Cwtch intranet received 935 unique visitor, and 919 colleagues signed up to Yammer - over 90% of the Principality workforce. Considering the adjustment, the impressive 90%+ rate of engagement was considered to be a tremendous success by both Principality and the ClerksWell team on the project.

 

The powerful search engine (based on SharePoint search) has made it quicker and easier for colleagues to find the information that they need to do their jobs. It has helped to improve the service that employees are able to deliver to customers. Principality Building Society have recently decided to further upgrade their digital workplace to an Office 365 environment; ClerksWell have once again been chosen to complete this migration, due to our time-efficiency and strong client relationship. This migration will open up even more possibilities for internal communications.

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Industry Perspective

“We had the ambition to make the new intranet simple and straightforwards, but also to bring in what was missing from the old channel. ClerksWell delivered just that - seamless access to internal systems, forms, manuals and documents.”

Emma Price

Senior Manager for Internal Communications, Principality Building Society

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