Support and Maintenance
Keeping Your Digital Platforms Secure, Stable and Continually Optimised
A successful digital solution doesn’t end at launch. As your business evolves and technology changes, your website or platform must remain secure, performant and compliant. ClerksWell provides proactive support and maintenance services that ensure your digital estate stays robust, optimised and future‑ready.
As an Umbraco Platinum Partner, with award‑winning expertise in technical delivery and long‑term partnership management, our clients benefit from consistent access to a highly skilled cross‑disciplinary team led by industry‑recognised experts, including Umbraco MVP leadership within our support function.
Service Level Agreement (SLA)
Our SLA packages, focused on reactive support, provide guaranteed response and investigation times, giving you confidence that issues will be resolved quickly and systematically.
Our SLAs typically include:
- Guaranteed response and fix times aligned to severity levels
- Access to our expert support team for issue diagnosis and resolution
- Management of bugs, hosting issues, CMS queries and configuration updates
- Active monitoring to identify emerging risks before they impact users
Maintenance & Proactive Upkeep
We provide ongoing maintenance to keep your platform secure, stable and performing at its best. This includes:
- Security & patching to address emerging vulnerabilities proactively.
- Performance checks to ensure fast load times and smooth operation.
- Platform housekeeping, including codebase reviews and optimisation.
- Accessibility checks to prevent regressions in compliance.
- Early issue detection, using monitoring and analytics to resolve risks before they impact users.
Strategic Retainer
Digital performance is an ongoing discipline. Our strategic retainers embed a dedicated team that works with you to evolve, enhance and optimise your digital platform over time.
Retainer programmes include:
- A technical roadmap aligned to business goals
- Regular performance and analytics reviews
- Data‑driven optimisation to improve UX, speed, conversion and governance
- A predictable number of days per month dedicated to your digital estate
Web Accessibility
ClerksWell has award‑winning expertise in accessibility and inclusive design. We support clients in both the private and public sectors to make platforms compliant with WCAG 2.2 AA standards, ensuring your digital presence is usable by all customers.
Our accessibility services include:
- Accessibility audits and WCAG compliance reporting
- Remediation of issues across templates, components and content
- Ongoing compliance monitoring
I want to extend my sincere thanks for the outstanding support you provided earlier today. In just thirty minutes, you resolved critical errors that had persisted for over two weeks, a remarkable achievement. Your swift action not only restored full system functionality for the Procurement team but also prevented further disruption for our stakeholders who rely on these pages daily. The technical expertise, responsiveness, and collaborative approach you demonstrated reflect exceptional problem-solving skills and a strong commitment to service excellence. Your professionalism has made a significant positive impact, and Mohammed and I truly appreciate your support.
- Zoe Brewin, Procurement Governance and Transformation Manager, De Montfort University
