Tysers previously used a custom SharePoint list to track the lifecycle of their internal processes, extracting the data into Excel to create daily reports. The old set up was a time-consuming process where staff had to manually scroll along a list view of open tasks, looking for changes between different stages of the workflow to identify those requiring action. This was both inefficient and frustrating to use.
On top of the limitations of the process, the technology on which it was based was ageing, which meant both support and usability issues for the users and the IT team. Access was unreliable, some data did not display in the right way and staff were heavily dependent on IT support. It was also a passive system where users were required to regularly check the list to see what tasks needed to be completed. This all added up to an unreliable and challenging arrangement.
