ASA’s online presence was split between three sites; ASA, CAP and CopyAdvice. CAP write and maintain the codes of best practice, ASA administer the codes and CopyAdvice provide advice and training services.
The sites presented a number of usability challenges including poor navigation, unclear calls to action and ineffective sign posting. There was also little targeting of content. The business felt CAP was not prominent enough and that CopyAdvice would sit better as part of the CAP service, therefore a new information architecture and navigation was required on their Sitecore CMS.