Civica are one of the largest technology partners in the UK. They specialise in local government and key social services. Supporting over 6000 schools and libraries, serving 400 public and private sector providers in the regulated service sector.
As part of their service offering, Civica provides the Universal Pensions Management (UPM) system, a fully integrated Pensions solution with multi-media electronic document management (EDM), payroll, contact management and secure web access.
Civica’s online technology capabilities allow UPM clients’ members access to their pensions online and carry out common activities such as changing personal details and checking or querying their pension. Civica provided the online efficiencies through digital access to the back office processes and partnered with Clerkswell to provide a simple, intuitive with an engaging look and feel web design.
ClerksWell’s experience with membership websites, our Sitecore knowledge and history of successful web projects for other Civica customers meant we were the obvious choice for the project. Workshops were held with key stakeholders to gather requirements and define the design of the website. By working collaboratively with multiple stakeholders ClerksWell provided a solution which exceeded the expectations of all of them.
ClerksWell designed and built a Sitecore website which kept in line with Civica’s UPM user interface so members would be able to manage their own pension details.
Members can now access the information they need immediately without having to call or write to their pension providers.