SERVICE LEVEL AGREEMENT (SLA)
An SLA gives you a guaranteed response and investigation time on any issues you might face with your website. So, whether it’s a bug, a hosting problem or a question about your CMS, your SLA will have you covered. Our support team works across all our SLAs so that we can ensure the highest standard of service to our clients. At the end of every month, we will send you a report with SLA activity, including a summary of analytics and how these are performing against agreed KPIs.