Support Desk

Ongoing support to constantly review and enhance your solutions so that you continue to see results  

ClerksWell will be here every step of the way to optimise and support your new website or intranet. We offer a range of support packages so that you always have access to our digital experts as well as helping to take the pressure off your internal IT team.

 

SERVICE LEVEL AGREEMENT (SLA)

An SLA gives you a guaranteed response and investigation time on any issues you might face with your website. So, whether it’s a bug, a hosting problem or a question about your CMS, your SLA will have you covered. Our support team works across all our SLAs so that we can ensure the highest standard of service to our clients. At the end of every month, we will send you a report with SLA activity, including a summary of analytics and how these are performing against agreed KPIs.  

 

RETAINER

With a retainer, ClerksWell dedicates a certain number of days to your website every monthA retainer can encompass anything from a site upgrade to added functionality on your website. The advantages of a retainer are:  

  • Dedicated team. With a retainer, you will benefit from a guaranteed team, ensuring continuity of service and responsiveness. Where appropriate, a retainer facilitates our teams working onsite alongside your business. 
  • Reduction in lead time and start-up costs. Under a retainer, ClerksWell works with our clients to add to a backlog of optimisations and these ideas are discussed with and prioritised by the client regularly. A retainer will enable us to work through a roadmap which supports your business objectives without requiring us to schedule resources for each isolated project.   

 

EASYSHARE SUPPORT

The EasyShare software licence includes support access to our online support desk, ZenDesk, for all user queries and bug fixes to any reported issues. The license will also provide ongoing product updates and a roadmap of ongoing enhancements. In addition to online training resources and a web-based support portal, the licence agreement gives you access to our support desk five days a week during business hours.  

Related Work 

Baker Tilly International

Baker Tilly International 

ClerksWell developed a robust, scalable and feature-rich Umbraco solution for Baker Tilly International.

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ABPI

ABPI 

ClerksWell worked to re-structure IA and improve UX as well as designing a new engaging website on Umbraco. 

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BBC

BBC

ClerksWell helped to refresh the BBC’s internal portal; the Gateway. Designing and building a cutting-edge mobile-ready solution that embodies the BBC’s mission, vision, and values.

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